REFUNDS
A refund request made within 7 days of your online purchase will be granted of any cleared monies paid. Beyond this period your purchases are non-refundable. All online purchases including those intended as gifts are valid for 3 months, if you have not made a booking within 3 months of your purchase, then you will lose the booking. Payment for bookings that are made inside a 7 day period, For example; You book on Monday for the coming Friday or the following Monday, but you can't attend, then please note, these short-term bookings are non-refundable.
Refunds or reduction in prices in relation to any services completed, whether photography or retouching which are of reasonable commercial quality will not be considered. If concerns arise, they need to be addressed during the photoshoot by the person or persons we are photographing. Once the person/persons we photographed has left the building, they accept full ownership of the product and service. We cannot be held responsible for individual tastes or expectations.

REARRANGING A PRE-BOOKED SESSION
72 hours (3 full days) notice is required to reschedule a booking once it has been made. You may reschedule once for free, beyond this, a fee of £50 will be charged to reschedule your booking, this can only be applied once. Otherwise you will forfeit your initial payment in full and you will have to re-pay the full cost of the package again in order to re-book. If you're eligible for a reschedule but would like some time to get back with a date and time, then we will place your package details in a holding area, you have 3 months to decide on a new date and time, beyond this time you will lose the opportunity to be photographed by the team and you will have to repay in full in order to re-book.

LATENESS OR NO-SHOW
We work to a compact schedule, please arrive five minutes prior to your appointment, otherwise you may lose out on experiencing the entire service. With regards to no-shows, you will lose your entire booking fee and you will have to repay in full to re-book.

LOST PROPERTY
Please make sure you leave with everything you arrived with. img 1st limited will not be liable for any items left behind. Items left for over 7 days at the studio will be donated to charity.

THE 10% RULE
Our photoshoots are great value, that's why we shoot plenty of images so that you end up with at least 10% of them as 'must have' exceptional shots. Photographing more than you need helps you relax and builds your confidence in order to pose better for the camera. The more relaxed you get and let yourself get into the experience the more iconic your images will be.

HAIR & MAKE UP
NO MAKE-UP & HAIR INCLUDED IN YOUR PACKAGE: Please arrive looking camera ready. Due to limited capacity and a full diary, we can provide no more than 5 minutes of space for you to freshen up before your shoot.
FULL HAIR & MAKE-UP INCLUDED (1 LOOK & 1 STYLE UNLESS ADDITIONAL LOOKS HAVE BEEN PURCHASED): Please arrive with clean, dry hair and please try to wear little or no make-up. We allow up to one hour of hair & make-up services for all skin tones and hair types, but you may consider visiting a salon prior to your photoshoot to colour your roots if necessary. We only dry style your hair (no cuts, colours or blow drys) i.e wavy, curly or straight looks. If you plan on having hair extensions for your shoot or something a little more specific, we advise you to visit a salon beforehand.

5 MINUTE SKIN DE-SHINE AND HAIR TIDY: If you have this service as part of your shoot then please arrive looking your very best and you will spend 5 minutes with our professional hair & make-up artist to make sure you look camera perfect by de-shining your skin and making sure your hair looks neat.

GENERAL INFORMATION: Professional looking nails really add to the results, we encourage both men and women to visit a nail bar before having your shoot, however this is not so necessary for headshots only.

AIRBRUSHING
For packages that offer FREE airbrushing, the time you have to get back to us with your chosen images is 3 months from the date of your shoot. After 3 months we will no longer be able to fulfil this complimentary service. Please allow up to 10 full working days for your retouches to be completed, unless stated otherwise.
What is included in our free airbrushing service? We smooth over skin imperfections, balance the lighting, bring up the sharpness and remove any yellow stains from your teeth. We create bespoke quotes for digital nip/tuck services which include double chin removal, body weight reduction, digital art or image cut-outs. Please do not hesitate to contact a member of the team for further information.

WHY WE DON’T HELP YOU NARROW DOWN YOUR IMAGES FOR RETOUCHING
We are often asked if we can help customers narrow down images to a final selection, it has always been a policy to decline this invitation and for good reason. The photos are yours and not ours, tastes vary and unfortunately our time is then allocated in photographing new customers. In order to avoid disappointment we do prefer you take your time when making your selections.

CREDITS
If our images end up in publications and you would like to credit us, simply credit the website and not the photographer.
We are a collective and we all benefit from your kind credit. Simply credit us as shown here in bold: actorsheadshotslondon.co.uk

The Website is provided by us without any warranties or guarantees. You must bear the risks associated with the use of the Internet. If we are informed of any inaccuracies in the material on The Website we will try to correct them as soon as we can.

In particular we are not liable to you for the following:

Incompatibility of The Website with any of your computer or telecommunications equipment or software.
Technical problems or errors or interruptions of The Website.
Inadequacy of The Website to meet your requirements.
To the full extent allowed by applicable law, you agree that we will not be liable to you or any third party for any consequential or incidental damages (included but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss or privacy or loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to The Website.

Nothing in these Terms and Conditions excludes liability for death or personal injury caused by our negligence or fraud.

We aim to deal with any questions in a fair, confidential, swift and effective way. They should be directed via e-mail us to 
info@actorsheadshotslondon.co.uk and include full contact details in addition to your e-mail address together with order number where appropriate.

We may update these Terms and Conditions from time to time.

The changes will apply to the use of The Website after we have given notice. If you do not wish to accept the new Terms and Conditions you should not continue to use The Website. If you continue to use The Website after the date on which the change comes into effect, your use of The Website indicates your agreement to be bound by the new Terms and Conditions.

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

We make no promise that materials on The Website are appropriate or available for use in locations outside the United Kingdom, and accessing The Website from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws.

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English courts. Any contracts between you and us are concluded in English.

If any of these Terms and Conditions is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Terms and Conditions which will continue to be valid and enforceable to the fullest extent permitted by law.

If you breach these Terms and Conditions and we ignore this, we will still be entitled to use our rights and remedies at a later date or in any other situation where you breach the Terms and Conditions.

We shall not be liable for any breach of these Terms and Conditions beyond our reasonable control.

A person who is not a party to these Terms and Conditions shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.

PRIVACY POLICY
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law.